When non-emergency medical transportation services transport persons outside of the regular service area, these persons spend extra time with the clients than usual. Persons utilized in these medical transports must be professional, reliable, and charismatic drivers who take pride in doing a good job. Clients must also feel safe with the driver that providing the transportation and anyone that may be accompanying them. Non-emergency medical transportation drivers must be screened carefully to ensure they are the right fit for the job. Some of the criteria required are the following:
In most cases, non-emergency medical transportation company employees must be at least 25 years of age or older, able to pass a background check and a drug test. Drivers must have training for emergency evacuation, first aid and CPR, defensive driving, and fire suppression. They need to know how to secure mobility devices, provide excellent customer service, and be trained in child safety.
Most non-emergency medical transportation services utilize the standard ambulance- style vans equipped with ramps and other safety equipment designed for transporting wheelchair-bound passengers. The Services also include emergency and non-emergency ambulance transportation services for patients who need primary medical care or assistance while being transported to and from hospitals, nursing facilities, and other healthcare facilities.
If the drivers are volunteers, they may use their personal vehicles to transport clients to their medical appointments. Medical transportation vehicles should meet the guidelines of the Americans Disability Act (ADA), which means they are equipped with specific features that make them a safer choice for a wide range of passengers.
Customers who utilize non-medical transport services can expect the very best service and the timeliest response available. In many cases, cutting-edge technologies like GPS tracking and digital dispatching are available.
The comfort and safety of the patients should be the primary concern for the transport personnel. They must regularly inspect and maintain the transport vehicles. Medical transportation vehicles should be clean, comfortable, and offer the exact functionality required to provide the very best in medical transportation for seniors and others in need of non-emergency medical transport.
If a patient or person accompanying them can walk with support, sit upright for the duration of the ride, and transfer safely in and out of a passenger vehicle (with or without assistance), then an ambulatory medical transportation fleet is the right choice for them. These vehicles are very similar to regular passenger vans, but they feature modifications that make them a safer option for many non-emergency medical passengers. This fleet of medical transport vehicles features:
- ADA-Compliant door height
- ADA-Compliant lighting
- Non-slip flooring
- Onboard fire extinguisher and first aid kit
All our vehicles are appropriately marked, and our fleet and drivers carry all the necessary licenses and insurance for optimal patient protection.
Who pays for the service?
Patients depend on Medicaid or volunteer transport services to provide them with the type of specialized transportation they need. Through non-emergency transportation services, clients are provided transportation to doctor’s appointments, dialysis treatments, and other types of medical appointments. Often, these rides can be scheduled in just a few minutes on the transportation company’s website.
One of the significant benefits of using Non-Emergency Medical Transportation is the cost. The cost of non- emergency medical transportation tends to be lower than the cost of an ambulance. Instead of using an ambulance for transportation needs, clients use a Non-Emergency Medical Transportation service provider that tend to be more convenient and cost-effective.
Part of the convenience involved is the acceptance of multiple forms of payment such as Medicaid, Visa, Discover, MasterCard and American Express. These companies will also bill the client’s private insurance carrier with a pre-authorization letter. Non-emergency medical transportation is a required Medicaid benefit.
Depending on the location, the typical cost of non-emergency medical transportation can be $25 for wheelchair transportation, and $15 for ambulatory transportation, plus a fee per mile. For full transparency, clients get an estimate by using the trip mileage calculator, or by calling the company.